Frequently Asked Questions
How is a 3D virtual tour different from a traditional virtual tour?
Traditional Virtual tours only give you a still frame image of a giving space, leaving unphotographed angles up to your imagination to fill in. Through the use of virtual reality headsets like the Oculus Rift or the Samsung Gear VR our 3D virtual tours are capable relieve your imagination of this burden. Allowing you view to explore the space at any vantage point you desire.
How is a virtual tour made?
High resolution Matterport 3D camera equipped with 12 cameras and laser guided sensors scan and photograph a given point creating a digital polygon mesh. This polygon mesh when combined with others of its kind are assembled into a dynamic free roaming 3D virtual tour. With the additional benefit of having a completed 2 dimensional floor plan and a 3D doll house view of the property.
How long does a 3D scan usually take?
Each scan takes up to 1 minute to complete. Without distractions every 1,000 sqft can take up to 30 – 45 minutes.
Which browsers are compatible with 3D virtual tours?
On Desktop and Laptop computers 3D virtual reality tour are currently supported on the latest versions of Chrome, Firefox, Safari, and Internet Explorer. On mobile devices 3D virtual reality tours are supported by Safari on iOS 8 and up, as well by Chrome on Android devices. Longer loading times can be expected on mobile devices.
Can I download my virtual tour?
Unfortunately at this time 3D virtual reality tours are unable to be downloaded.
How should I prepare for my appointment?
Spaces should be previously cleaned and staged before your appointment. Time spent rearranging furniture may prolong the appointment.
Rooms being photographed need to be well lit, to ensure the highest quality. Please be sure that all lights are operational before your appointment.
If I will not be on site during my appointment what do I need to know?
Provide prior to your appointment please be sure to provide the LuxQue staff with detailed instructions on how to enter the property.
What do I need to do during the appointment?
Since rooms need to be empty in order for the cameras to complete 3D scans, it is not necessary to be present during your scheduled appointment. If you decide to remain on site during your appointment it is key to remember to communicate with the LuxQue staff on your location so you do not accidentally end up in the final virtual tour.
What happens if the weather is poor during my appointment?
By using High- Dynamic- Range Imaging (HDR) our 3D cameras are able to adjust external light, provided there is adequate internal lighting. Allowing us to make a room on a storming day appear as if it were perfect weather.
4K photos can also be adjusted accordingly with photoshop to make up for the lack of quality due to poor weather.
What if I need to reschedule or cancel my appointment?
All appointment need to be canceled or rescheduled 48 hours before your scheduled appointment.
Is there a Cancellation Fee?
Depending on the services requested and the size of the property turn around time can take between 1 and 3 business days.
How long does a photography appointment usually take?
On average a photography appointment takes 1-2 hours to complete depending on the size of a property.
How are single property websites different from 3D virtual tours?
Our single property websites bring all the media components and assemble them into an ideally custom branded showcase.
What does a custom branded website include?
Custom branded websites include the 3D virtual tour, 4K photographs, 2D Floor plans, property information, real estate custom branding, and a customized story about the property.
Branded vs. Unbranded versions?
Websites can be custom branded with any information you request, including logos, photographs, floorplans, and custom social media integration.
How do I get a Domain?
With LuxQue it is not necessary to obtain your own web domain. We take the liberty of creating the web domain and storing it on our server space.
Will I be able to make changes?
Of course, if at any point you decide you would like to make any changes to your webpage or media services. We will be more than happy to make them for you.